Due to the government mandates regarding the current health situation and the uncertainty regarding CoronaVirus, our inbound customer service phone lines have been closed to comply with all regulations and reduce the spread of the virus. While we hope to return soon, we cannot say exactly when. In the interim we have two options to reach us. You can call us at 888-817-3079 and at the end of the recording you may leave a voicemail with your name, order number and your question and if you provide and email address we will be able to respond more quickly.

For faster response please click on “contact us” and send an email at customerservice@federatedmint.com with your questions or concerns. We have been able to respond to emails within one business day and typically the same day for emails received during business hours.

Customer satisfaction is our #1 priority. If you are inquiring about an order that you have already placed, please be assured that we are working diligently to ship your order as quickly as possible. Covid concerns and a surge in silver demand has put a strain on the precious metals industry as a whole; however our quality remains amongst the highest in the industry and rest assured you are GUARANTEED to receive you order. Please feel free to call our customer service 888-817-3079 with any inquiries.

Thank you for your understanding during this uncertain time and please be safe.